Tel 0800 377 7330
Email ask@spso.org.uk
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- About us
- FAQs
- What is an Ombudsman?
- Will the Ombudsman consider my complaint herself?
- What sort of complaints do you look at?
- Can you take my side? Can you give me legal advice?
- Is there a cost involved in putting a complaint to you?
- Who can complain?
- Can my complaint be anonymous?
- What should I do first?
- How should I make a complaint to the SPSO?
- Can I come to your office and speak to a member of staff?
- Do I need to get a Councillor or MSP to complain on my behalf?
- What sort of information should my complaint include?
- Is there a time limit that applies to complaints?
- What happens to my complaint?
- Will your report name me?
- Will the SPSO's recommendations be accepted?
- Can you get me compensation?
- How long will you take to decide on my complaint?
- If I'm not happy about your service where can I complain about you?
- Can my complaint make a difference?
- How is the Ombudsman appointed and how is she accountable?
- How is the SPSO funded?
- Considering Complaints
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- How to complain - How to make a complaint to another organisation- Tips on submitting a formal complaint- Organisations we take complaints about- Matters we can and cannot consider- Other Ombudsmen and agencies- Support Organisations- Advice Leaflets for Planning Complaints
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- News and events
- Press Releases
- SPSO launches 2007-08 Annual Report
- Ombudsman will stand down in March 2009
- SPSO Housing News: Fourth edition published
- Scrutiny Review - Report of the Fit for Purpose Complaints System Action Group
- SPSO & CIH Publish Housing Survey Results - Seeing Beyond the Negative
- Housing Options Guidance Launched
- SPSO Response to Crerar Report
- Administrative Justice Steering Group
- Events
- SPSO Celebrates National Customer Service Week 6-12 October
- Council Liaison Officer Conference June 2008
- Helping Public Services Say Sorry - Ombudsman RSA lecture
- A Guide for MSPs and Parliamentary Staff
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